Using this Bradley toilet paper dispenser is a breeze. First, open it by removing the tissue roll core to access the locking mechanism. Then, place two 6 - inch core toilet paper rolls inside. When you need to use the toilet paper, just pull gently, and the tension spring will control the paper delivery. As for maintenance, regularly clean the chrome - plated surface with a soft, damp cloth to keep it looking shiny. Avoid using abrasive cleaners as they can scratch the surface. If you have any issues with the locking mechanism or the paper delivery, contact the customer service for help.