Using this Bobrick B-526 paper towel dispenser is easy. First, make sure you have enough C-fold or multi-fold towels. Then, lift the top part of the dispenser and load the towels inside. When someone needs a towel, they just pull it out from the dispenser. As for installation, measure the countertop carefully according to the given cutout dimensions. Ensure there's at least 17 inches of clearance below the mounting surface. Remember, the housing below the countertop to hide the dispenser isn't included, so you'll need to arrange that separately if you want it concealed. For maintenance, wipe the satin-finish stainless steel surface regularly with a soft cloth to keep it looking clean and shiny. If there are any jams, gently remove the towels causing the problem and reload them properly.