Using this Bobrick unit is easy. To dispense a towel, simply pull it gently from the dispenser. When it's time to empty the waste bin, open the lid and remove the trash bag. For maintenance, clean the surface with a soft, damp cloth regularly to keep the matte black finish looking great. Avoid using abrasive cleaners as they can damage the surface. If you notice any issues, contact the Bobrick customer service team for assistance.