Using this product is easy. First, open the door using the tumbler locks. Load either C-fold or multi-fold paper towels into the dispenser section. When someone needs a towel, they can simply pull one out. For the waste receptacle, just open the door and throw your trash inside. When it's full, empty it. As for maintenance, regularly wipe the stainless - steel surfaces with a soft cloth to keep the satin finish looking good. Avoid using abrasive cleaners as they can scratch the surface. Check the locks and hinges from time to time to make sure they're working properly. If there are any issues, contact the manufacturer for assistance.