Using this paper towel dispenser is easy. First, make sure your counter top meets the thickness requirement of 1/2 inch to 4 inches. Then, install it by creating a rough opening that's 4 - 1/2 inches high and 12 - 1/2 inches long. Open the flap doors and place one package of C fold or multifold paper towels inside. When you need a towel, just pull it out and the spring - actuated mechanism will push the next towel forward. As for maintenance, you can clean the stainless - steel body with a mild cleaner regularly to keep it looking new. Avoid using abrasive materials that could scratch the surface. Also, check the springs on the flap doors and the internal mechanism from time to time to ensure they're working properly.