Using this paper towel dispenser is easy. Just pull the towel and the touch - free mechanism will dispense the right amount for you. When it's time to refill, unlock the tumbler lock on the door. Make sure to place the roll properly so that the automatic transfer of the stub roll works smoothly. Keep the dispenser clean by wiping it with a soft, damp cloth regularly. Avoid using abrasive cleaners as they may damage the satin - finish stainless steel. If you notice any issues with the dispensing mechanism or the lock, contact customer support.