Using your Bobrick B - 9262 Fino paper towel dispenser is easy. First, unlock the cabinet with the provided key. Then, swing the cabinet down. Load your C - fold or multifold paper towels onto the TowelMate inside the cabinet. Pull one sheet of the paper towel over the TowelMate rod and out, this will hide the rod and start the dispensing process. When the slots on the sides of the cabinet are visible, it's time to refill. For installation, you'll need four #10 x 1 - 1/4' sheet - metal mounting screws (not included). Make sure to follow local building codes, especially for plaster or dry - wall construction. Use concealed backing, fiber plugs, expansion shields, toggle bolts, or expansion bolts depending on your wall surface. As for maintenance, keep the dispenser clean by wiping it regularly with a soft cloth. If you encounter any issues with the parts during normal use within 5 years of purchase, Bobrick will either repair or exchange the defective parts at their option. Just remember, this warranty is only for the original owner of the installed unit.