Using this Bobrick paper towel dispenser is a breeze. First, make sure you install it correctly according to the specified wall opening size. When it's time to load towels, simply access the bottom of the cabinet behind the wall or mirror and insert either C - fold or multi - fold towels. Pull a towel gently from the tray, and others will follow smoothly. As for maintenance, periodically wipe the satin - finish stainless - steel surface with a soft, dry cloth to keep it looking shiny. Avoid using abrasive cleaners as they may scratch the surface. Check the towel supply regularly to ensure there are enough towels for users. If you notice any issues with the towel dispensing mechanism, don't try to fix it yourself; contact a professional for assistance.